Legal Documents
Terms and Conditions
This Privacy Policy applies to our domain and brand name (hereinafter, the “Company”).
1.General
1.1. The Company will open a trading account for the Client upon receipt of the required identification documents and the Client’s acceptance of this Agreement.
1.2. The Client’s access to their account will be in accordance with the Terms and Conditions of this Agreement.
2. Electronic Trading
By signing this Agreement, the Client has the right to request access codes to the Company’s electronic systems.
The Client agrees and declares that they will keep their access codes secure and not disclose them to any other person.
The Client agrees not to misuse the platform through latency trading or other similar practices.
The Client shall take all necessary steps to maintain the confidentiality of their access codes.
The Client undertakes to immediately inform the Company if they discover that their access codes are being used without authorization.
The Client acknowledges that the Company will not act upon orders transmitted by electronic means other than those specified by the Company.
The Client agrees to use software developed by third parties.
The Client acknowledges that the Company cannot be held responsible if unauthorized persons gain access to information.
The Company is not an Internet Service Provider and is not responsible for power outages.
The Client acknowledges that the Company is not liable for losses incurred due to inability to access the Company’s trading platform.
The Company is responsible for maintaining its trading platform and other electronic systems with the latest updates.
3. Secure Execution of Transactions
3.1. The Company may, under certain circumstances, accept instructions by telephone or in person.
The Company reserves the right, at its discretion, to confirm any instruction and/or order.
The Client has the right to authorize a third party to give instructions and/or orders to the Company.
Once the Client’s instructions or orders are given to the Company, they cannot be revoked.
3.2. Transactions (opening or closing a position) are executed at the “BID” (Buy)/“ASK” (Sell) prices offered to the Client.
3.3. Through electronic access, the Client may only place the following orders:
- OPEN – to open a position
- CLOSE – to close an open position
- Add, remove, or modify Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop orders.
No other order types are available and will be automatically rejected. A confirmed open or closed position cannot be canceled by the Client.
Orders can only be placed, executed, modified, or removed during trading hours and remain valid until the next trading session unless otherwise specified.
The Client’s order status is always displayed on the online trading platform. If access is impossible, the Client may contact the Company by telephone to check the status.
The Company is not responsible for delays or errors in order transmission or damages caused by incorrect account balances.
The Company reserves the right to adjust opening/closing prices or order parameters following corporate actions to preserve the economic equivalence of rights and obligations.
If the Client holds open positions on an ex-dividend date, the Company reserves the right to close and reopen positions as necessary, notifying the Client in advance.
Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, and Sell Stop orders are executed at the declared price upon first contact with the current price.
The Company may not execute or may adjust execution prices in case of technical failures, quotation errors, or market volatility.
The Client may object to execution/non-execution of a transaction within two (2) business days; otherwise, it is deemed valid.
If the margin level falls below 50%, the Company may begin closing positions, starting with the most unprofitable. At or below 3% margin level (on Classic & STP accounts), all positions will be closed automatically.
All communications may be recorded, and recordings may be used as evidence.
The Company may refuse to execute unclear transactions by phone.
In case of force majeure (external, uncontrollable events), the Company is not liable for damages. This includes communication failures, Internet outages, hacking, or suspension of markets.
All price levels in the trading terminal are determined by the Company at its discretion.
Trading functions such as Trailing Stop or Expert Advisor are entirely the Client’s responsibility. Abuse or manipulation may lead to cancellation of transactions and termination of the Agreement.
Lot sizes, leverage, contract specifications, and swap policies are defined by the Company and may change. The Client must verify specifications before trading.
The Company may increase or decrease spreads depending on market conditions and may restrict trading around news releases.
4. Client Declarations
4.1. The Client declares that this Agreement does not violate any applicable law or regulation and accepts full responsibility for all operations, deposits, withdrawals, and account security.
4.2. Trading services are intended for persons aware of risks related to financial markets, especially FX. Misuse of leverage may result in total loss of capital.
4.3. The Client declares knowledge of the trading system (opening/closing positions).
4.4. Clients unfamiliar with the system are advised not to trade without guidance from the Company’s representatives.
5. Consultation & Limitation of Liability
5.1. The Company does not provide trading advice.
5.2. The Company does not provide tax advice.
5.3. The Company is not responsible for losses resulting from use of provided information.
6. Limitation of Losses
6.1. Stop-loss orders are recommended but not guaranteed to be executed at the requested rate.
6.2. The Client’s maximum loss cannot exceed funds available in the account.
6.3. Margin requirements:
- Clients must maintain sufficient margin.
- The Company may close transactions when requirements are not met.
- The Company may modify margin requirements at any time.
7. Reports
7.1. Clients may view reports via the platform at any time.
7.2. Reports are not sent in print; digital reports are available upon request.
8. Liability
8.1. All operations are the Client’s sole responsibility. The Company is not liable for damages or losses.
8.2. Trading FX and other instruments involves high risk.
8.3. The Client declares having read and understood this Agreement.
9. Accounting & Payments
9.1. Deposits/withdrawals will appear in account history.
9.2. Payments will be made upon Client’s request, in accordance with this Agreement.
9.3. The Company may deduct applicable taxes and fees.
9.4. Credit card transactions are limited to one card per account.
10. Joint Accounts
10.1. For joint accounts, all holders are responsible. Notices or instructions to/from one holder apply to all.
11. Expiration of the Agreement
11.1. The Company may terminate the Agreement at any time with notice.
11.2. Upon termination, all open positions must be closed immediately.
11.3. From the date of termination, the Client cannot open new transactions without Company approval.
12. General Provisions
12.1. This Agreement supersedes prior communications.
12.2. Amendments require written, signed agreement.
12.3. The Client cannot transfer this Agreement to third parties.
12.4. The introduction forms part of the Agreement.
12.5. Paragraphs, headings, and subheadings are for convenience only.
12.6. This Agreement applies only to adults over 18.
12.7. The Client accepts to receive Company communications, including promotional material.
12.8. Company records are deemed correct and binding.
13. General Bonus Conditions
13.1. These apply to all promotions on alpha-connects.com or related channels.
13.2. Bonus applies to one account only and is non-transferable.
13.3. A minimum trading volume equal to bonus ÷ 4 must be met to withdraw bonus funds.
13.4. If unmet within 60 days, the bonus will be removed.
13.5. Example: $200 bonus requires 50 lots traded.
13.6. Bonus must be fully cleared before withdrawal.
13.7. Deposited funds may be withdrawn anytime; bonus/gains only after requirements are met.
13.8. Accepting a bonus means accepting these conditions.
13.9. Volume is counted only on FX products.
13.10. Bonus leverage capped at 100:1.
14. Withdrawal Policy
The Client must submit full compliance documents:
- Proof of identity
- Proof of residence (3 months old)
15. Refund Policy
Refund requests may take up to 3 business days to process, and 5–7 days to reach the Client’s bank.
If bonus requirements are unmet, withdrawals may be canceled.
Disputes & Claims
Disputes may be submitted via chat, email, or phone. Response within 48 hours.
KYC Policy
The Company applies strict anti-fraud and AML measures. Fraudulent activity leads to immediate account closure and fund confiscation.
Required documents:
- Valid passport with signature page
- Credit card copies (masked as required)
- Recent utility bill
The Company treats documents with strict confidentiality and encryption.
Arbitrage Warning
Forex arbitrage strategies exploiting WebTrader system “loopholes” are prohibited.
Abuse/arbitrage using bonuses or swap-free accounts is strictly prohibited. Illegally obtained profits may be removed without Client objection.